Haroj Sdn. Bhd. (“Haroj”, “we”, “us”, or “our”) aims to provide quality products and a positive shopping experience.

Returns

Due to hygiene, safety, and product quality considerations, certain products may not be eligible for return or exchange once opened or used.

If you receive an incorrect, damaged, or defective product, please contact us within 3 days of receiving your order.

Damaged, Defective or Incorrect Products

Please provide the following information:

- Order number

- Photographs of the product received

- Photographs of the packaging and shipping label

- Description of the issue

- Video evidence where reasonably required

Our team will review the case and determine the appropriate resolution.

Refunds

Where a refund is approved, the refund will generally be processed through the original payment method where possible.

The actual processing time may depend on the relevant payment provider or financial institution.

Non-Refundable Situations

Refunds or exchanges may not be provided for:

- Change of mind

- Incorrect product selection

- Incorrect delivery information provided by the customer

- Products that have been opened or used, where applicable

- Damage caused by improper storage, handling, or use

- Failure to follow the product instructions or recommended storage conditions

All return and refund requests are subject to review.

Nothing in this policy is intended to exclude or limit any rights available to consumers under applicable Malaysian laws.